After hours · When your team is busy · Weekends · Holidays · Lunch · Overflow
An AI receptionist that joins your Intermedia Unite phone system as one more extension. It answers when your team can't and puts callers through to the right person, with their caller ID intact.
No more guessing at menus, misdialed extensions, or spelling a name into a dial-by-name directory. Callers just say what they need. The receptionist understands the request, asks a quick follow-up when it isn't clear, like which of two Johns, and routes the call intelligently to the right extension.
To your phone system the receptionist is just another extension. Calls go to it the same way they go to anyone in the office, and come back out the same way.
After hours, weekends, holidays, or overflow when the front desk is busy. Your phone system's routing decides when it answers.
Answers by your business name, in your wording, and asks who the caller needs.
Sends the call to an extension or any number you set up. The original caller ID follows the call the whole way.
Look up any call afterward, from answer to transfer, the same way you look up any other call.
It connects to your Unite system extension to extension, on a connection dedicated to your company. Nothing about how your staff work changes.
Your calls reach the receptionist the same way they reach anyone in the office. Your main number, your desk phones, and your Unite app stay exactly as they are.
Because transferred calls arrive with the original caller ID, the screen pops and caller lookups your team already uses keep working.
It greets callers with your business name and your wording, in the voice you pick. Callers hear your front desk, not a generic service.
A caller who leaves a voicemail and never gets a call back is the one who stops calling. We check your own call and text records to show you which ones slipped through.
Law firms, collection agencies, and financial offices need a front desk that follows the rules to the letter. You tell us what it may and may not say, and compliance mode writes those rules into the receptionist instead of leaving them to its judgment. Common settings include:
It never says whether an account, file, or matter exists, and never discusses an amount, balance, or status.
Someone calling on another person's behalf gets connected, never told anything.
A file or account number is used to find the right person, not treated as something to discuss.
You set the list. The receptionist enforces it on every call.
Start with answering and transferring. Turn on more when it helps, and leave off anything that would just be more email.
A caller gives a job, file, case, or account number. The receptionist looks it up and connects them to the person who owns it. Whether it reads the number back is up to you.
Unknown numbers and "none of the above" go to a group you pick. Callers never hear "not found."
Hears which language the caller is speaking and continues in it, with the same routing in both.
Takes the caller's name and callback number before a transfer, so a call that lands in voicemail is still on record.
A spreadsheet to one named person each morning: time, caller ID, name, callback number, and where each call went.
A text or email to the staff member a caller asked for, sent to their business number so it stays in your records.
Want to hear one live? Press Talk to us at the top of this page. That's a receptionist on the same platform, answering for RTD.
It answers and routes. It doesn't quote, diagnose, or make commitments for you. A person still returns the call.
California requires clear disclosure, and we build it into the greeting on every deployment.
Your phone system's routing sends it calls: after hours, overflow, holidays, per office. It answers whatever you send it.
Calls and texts through your desk phones and Unite app are on the record. Calls from personal cell phones aren't.
It doesn't take card numbers, Social Security numbers, or medical details. If a caller starts to share them, it moves to a transfer or callback.
Setup, hosting, monitoring, and changes are on us. When you want it to say something different, you tell us.
No long interview and no guesswork. We start from your own call records.
With your written OK, we pull 30 days of call records (no audio) and show where after-hours and overflow calls end up today.
Your hours per office, who gets which calls, your wording, and anything it must never say.
You and two or three of your people call in and hear it work before anything goes live.
Point your after-hours or overflow routing at the receptionist. Widen it when you're ready.
The report is free and takes a signature. If the answer is "not many," we'll tell you that too.