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2.0

     
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ViewPoint: Intuitive award-winning call handling software that makes it easy to place and transfer calls and manage contacts with drag-and-drop simplicity. ViewPoint imports contacts from your Microsoft ® Outlook directory, making it easy to search for phone numbers. Make and share notes about a particular call, and bookmark sections of a voicemail message to identify critical parts of a call.   Wave Call Classifier: Automatically profiles and routes calls based on caller data. Highly configurable and customizable, Wave Call Classifier enables a business to dramatically improve customer service with advanced call routing based on real-time lookup of customer data.
     
Text Messaging: Enterprise level, office text messaging with full content filtering, Integrated, Secure and Private, Built into ViewPoint/Integrated with Wave—No additional hardware or licensing. User-to-user, Multi User Chat, Broadcast IM—even across WaveNet sites. Online/Offline Messaging, Presence & Type indicator. Track, Audit & Report IM activity, managers can review all messages, along with email alerts to protect against abuse.   Wave Contact Center & Reporter: Optimized for any business unit that interacts with customers such as technical support, inside sales and customer service. Wave Contact Center agents can be located wherever there is an Internet connection. Agents use the same ViewPoint application. Administrators maximize customer satisfaction and agent performance with enterprise-level contact routing and queuing. Advanced monitoring and reporting on virtually any aspect of contact center operations are included.
     
Call Recording: Record all calls, calls on demand, or on a customized schedule to confirm customer orders, support compliance efforts and facilitate training and coaching.   WaveNet: Connect and collaborate across all your sites. WaveNet is an innovative peer-to-peer networking solution that enables a business to transparently network all sites and employees over an IP network.
     
    Presence Management: Confirm if a colleague is at a meeting, traveling or available at a glance in Viewpoint before initiating a call, conference, text message or forwarding a call to that individual. Multi-site installations using WaveNet, provides the same Presence Management features
  Wave Client API: Utilize Wave's .NET API to extend any Unified Communications or application feature to your business application CRM, billing, service management solutions. Wave IP offers a number or pre-built connectors and integrations to hook into your existing enterprise application infrastructure.
     
Microsoft Exchange : Tight Microsoft Exchange Integration: Bi-Directional Synchronization with Microsoft Exchange. Voice Mail Messages and Contacts Wave Client API: Integrate ViewPoint with 3rd party enterprise applications - CRM, billing, hospitality, pharmacy software suites and more. Anything you can do in ViewPoint you can do in your enterprise application by utilizing this comprehensive and easy to use API.
Mobile Extension : Use any device on any network as an extension.    
     
Soft Phone : Built into Viewpoint software allows users to work from anywhere-- Home, Hotels, Hot spots, Etc.    
     
Visual Voicemail: View and manage your voicemail messages using ViewPoint, allows you to forward messages using email.    
     

Space 4

Vertical Wave IP Business Intelligence

     
 

A single solution for IP telephony; Unified communications, contact center,

business text messaging, mobile user, call recording, presence management,

system networking and much more. One server to - deploy, manage, administer,

and power - means dramatically lower ongoing costs of ownership and support,

from small business to a enterprise level communication infrastructure.

 
     
     
   
 
       

WAVE IP2500 - Brochure
WAVE IP2500 - Endpoints
WAVE IP2500 - Changing the game

Wave Product of the year   WAVE IP2500 - Applications Inside
WAVE IP2500 - Capabilities
WAVE IP2500 - Flash Demo - NEW
 
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