With more than 12,000 systems deployed, the FX II™ has established its value across a broad spectrum of business environments that depend heavily on both voice and data communications. Examples include law firms, real estate offices, marketing and advertising companies, auto dealerships, service businesses and many more. The FX II is reliable, scalable and versatile and delivers superior business value by combining efficient VoIP telephony, unified messaging, and a suite of time-saving call management applications for single-site and multi-site enterprises.
Users can access calls and messages from multiple devices, including digital phones, IP phones, cell phones, e-mail devices and more — whether they are in the office or not. Users can also administer their own endpoint configuration with an intuitive, built-in mailbox administration tool. The FX II supports network infrastructure and business communications standards such as TSAPI and Microsoft® TAPI. It also can integrate voice communications with popular software applications, such as MIcrosoft Outlook® and FrontRange Solutions GoldMine®.
Single and Multi-Site Flexibility
The FX II can be deployed by a certified dealer as a single-site system or as a multi-site unified solution for up to 14 branch offices that can be implemented and managed from headquarters. Its modular design scales quickly and easily from 8 users in a single office up to a multi-site enterprise with up to 4,800 users, 3,600 lines and 10,000 mailboxes. It all adds up to truly scalable, enhanced communications — and lightning-fast ROI.
Hot-Desking Creates Virtual Office Space
The FX II can create virtual desks for your employees through “hot-desking.” Hot-desking enables multiple employees to customize a workstation to their own configuration preferences and credentials by simply logging in. Hot-desking is the ideal solution when there are fewer work stations than employees. Examples include organizations running multiple work shifts, rotating employees among branch offices, shuttling workers between main office and home office or with staff that is frequently on the road. These are common situations in real estate, law enforcement, insurance claim audit, sales, social work, inspection, career advising, financial advising and training environments.
Ideal Telecommuting Solution
With an FX II IP solution the work can move to the workers instead of the workers moving to the work. Vertical IP endpoints give networked telecommuters full access to your organization’s voice communications infrastructure. The physical barriers to communication that once required workers to be in their offices are gone. Toll calls are eliminated. A flexible work structure is established that encourages employee retention and cuts office overhead by reducing total office space requirements and enabling satellites to be sited in non-premium areas. “Telecommuting more than pays its way,” according to the state of California telecommuting pilot program.
Integrated Calling Features
The FX II platform includes basic built-in calling functions such as call forwarding and caller ID for remote and home office workers for single-site and multi-site installations. A suite of integrated messaging options provides a wide range of functions from voicemail to elite advanced voice e-mail and call recording for single-site and multi-site deployments. The FX II platform also includes built-in unified call distribution (UCD) for basic call center requirements. Capabilities include linear and round robin station hunting and queuing ringing calls into groups. An optional UCD report generation application called UCD Reports is also available.
The Interchange Communications Suite of applications increases productivity by consolidating voice and e-mail messaging and third-party fax into one easy-to-use Unified Messaging (UM) platform. Interchange is integrated with world-standard Microsoft Outlook®. Using the familiar Outlook graphical interface, users can handle voicemail just like e-mail messages and forward calls from their desktop. They can also make and receive calls in combination with the Desktop Management Suite (see below). Users can even listen to e-mail messages read aloud over the phone from remote locations.2 Other time-saving UM functions include auto-attendant, mailboxes, call recording and Find-Me-Follow-Me. Interchange also includes basic call center features for workgroups.
The FX II platform option Corporate Office is a basic in-skin messaging solution that includes auto-attendant, enhanced voice messaging, call forwarding, custom greetings and more. This cost-effective application also enables callers to mark messages as urgent or private and transfer to an alternate extension or mobile phone.
Desktop Management Suite
The FX II features a suite of four Computer Telephony Integration (CTI) applications that greatly facilitate call handling and management. These powerful applications comply with TSAPI, TAPI and CSTA standards and can be tailored to meet the particular needs of an organization. They can direct incoming calls, monitor employee availability, initiate conference calls, speed dial from a PC and much more. Four CTI solutions are available. Choose the one that fits your business needs:
Designed for reception and operator console applications, Impact Attendant displays the status of all users on a PC monitor.
Provides call control and status reporting for individuals across your network.
Provides call control and status reporting for workgroups across the network.
Enables powerful call handling and messaging control that is integrated with Microsoft Outlook and FrontRange Solutions GoldMine.
Call Center Integration
Virtually all businesses have one form of call center or another. The FX II provides options for a wide range of requirements.
QuickQ is a sophisticated solution that automatically distributes incoming calls to the best available resource. Easy-to-configure automated announcements welcome callers; advanced call routing and queuing techniques intelligently search for the most appropriate available call-center resource. QuickQ also includes real-time monitoring and reporting tools that can be used to determine if a call center is operating at peak performance.
Optional Call Center Application
The Interchange Communications Suite call center option provides informal workgroup call centers with basic routing, real-time reporting and administration capabilities.